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Customer Resources

What can I do from my online account?

Customers are able to:

  • View your Explanations of Benefits (EOBs)
  • Check claims processing status
  • Find an in-network provider
  • Verify plan benefits
  • Check your deductibles and out-of-pocket payments and more!

How do I access my online account?

To access your account, you need to be registered.

If you are already registered, click the Sign In button on the Customers homepage. Enter your username and password and click Log in.

If you still need to register your account, follow these quick and easy steps.

Customer registration:

  1. Go to 
    Select the image of your most recent ID card-this should be the card on the right. Then, select I agree and click Continue.
  2. Create a user name and password.
    Using your ID card, enter in your information and select a user name and easy-to-remember password.
  3. Access your account!
    For visual reference of these steps, check out our How to register for your online customer account guide.

What happens if I’m not registered for my online account?

Since this is a paperless initiative, it means we are cutting back on printing paper materials. If you don't have access to your online account, you might not have access to some of your important documents. The online account also offers additional tools and resources to help you become a better health care consumer. Don’t miss out, register today!

What if I still want to receive printed materials?

If you would still like to receive Explanations of Benefits in the mail, please log in to your online account and choose the Documents tab and the Notification button to request paper.

Or call 1-888-833-4988 if you would like to speak to a customer service representative.

Additional Customer Resources

We’ve created these step-by-step Customer Account How to Guides as an additional resource:

Where to find your deductible accumulator  (available post-login)

If you have any questions, call Customer Service at 1-888-833-4988 Monday through Friday, 8 a.m. to 4:30 p.m., CST.