Telehealth

Skip the drive, skip the waiting room … the doctor will see you NOW!

  • Mobile device: Teladoc app available for iOS or Android
  • Computer: teladoc.com
  • Phone: 800-Teladoc (835-2362)

Talk to a board-certified doctor 24/7/365

If you have Arise Health Plan coverage1, you have access to telehealth services from Teladoc®. You can talk to board-certified doctors by phone or video 24/7. You can request a visit on demand or schedule it for the time that works best for you. Use it at home, work or while traveling. Doctors can even prescribe medication when necessary.

Convenient doctor visits by phone or via online video using your computer or the mobile app when YOU need them!

  • Talk to doctors without leaving your home or work
  • Reduce exposure to other illnesses by avoiding the waiting room
  • Avoid costly visits to emergency rooms and urgent care centers
  • Accessible via mobile app, computer, or phone

Who is eligible for telehealth services?

Any customer with an Arise metal-tier health plan—individual or group—can take advantage of Teladoc services!

Get started

All you need to do is register and activate your account. It’s easy!

  1. Log on to teladoc.com, or download the Teladoc Mobile App; choose Apple iOS or Android.
    You can also call 800-Teladoc to speak with a representative who will assist you in setting up your account.
  2. Create a username and password.
  3. Welcome! The doctor will see you now.

Connect with a doctor

After you complete your registration, you are ready to connect with a physician via internet, phone, or video, anytime you need care!

What conditions can a Teladoc physician treat?
The on-call doctors can treat a variety of minor medical conditions, including:
• Allergies • Colds and flu • Insect bites • Sore throats
• Arthritic pain • Diarrhea • Pharyngitis • Sports injuries
• Asthma • Headaches/migraines • Rashes • Sprains and strains (minor joint trauma)
• Bronchitis • Infections • Respiratory infections • Vomiting
• Cellulitis • Conjunctivitis (Pink eye) • Sinusitis • And more!

Connect with a therapist

Beginning Jan. 1, 2019, behavioral health services are available from wherever you feel most comfortable! You can get care from board-certified psychiatrists, psychologists, or licensed therapists for help with anxiety, eating disorders, depression, family difficulties, and more. Set up an appointment any day of the week between 7 a.m. and 9 p.m. local time.

Connect with a dermatologist

Beginning Jan. 1, 2019, dermatology services are available! Take advantage of dermatology services for psoriasis, skin infections, eczema, and other skin conditions via the Teladoc app or website. You get care from dermatologists by uploading images of your skin condition to a secure online message center. The doctor replies via the same secure message center within two business days and you can follow up with the doctor at no extra cost within seven days after the visit.

How billing works

For plans with a telehealth visit copay, the copays will be the same for behavioral health and dermatology services as for general medical services. For all other plans, the fees billed ($200 or less for behavioral health services, $75 for dermatology services, and $45 for most other services)2 are subject to the plan’s deductible and coinsurance.

 

1This service is optional for large and self-funded groups. If you are a group leader for a large or self-funded group, check your policy or talk to an agent for more information on adding this great benefit for your employees. 2Fees billed by our approved telehealth provider are subject to change.