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Contact Us

Phone Numbers
Main Number: 920-490-6900 or toll free 888-711-1444
Main Fax: 920-490-6942

Business Hours
Monday through Friday 8 a.m. – 4:30 p.m. CT

Office Location
1400 Lombardi Ave. Suite 50
Green Bay, WI 54304

Mailing Address
P.O. Box 11625
Green Bay, WI 54307-1625


CREDENTIALING TEAM

Phone: 920-490-6900 or toll free 888-711-1444
Fax: 920-490-6955
GBNetworkDevelopmentDept@wpsic.com

Call the Credentialing Department for:

  • Initial Credentialing and Recredentialing information

CUSTOMER SERVICE TEAM

Phone: 920-490-6900 or toll free 888-711-1444  option 1
Fax: 920-490-6942

Call the Customer Service Team for:

  • Coverage verification
  • Provider verification
  • Customer and Provider questions regarding claim processing or payment
  • Benefit and policy determination

MEDICAL MANAGEMENT TEAM

Phone: 920-490-6901 or toll free 888-711-1444
Medical Fax: 608-327-6300
Call the Medical Management Team for prior authorization.  Please refer to the list under the "When do I need a prior authorization" section.

 


NETWORK MANAGEMENT & PLAN DEVELOPMENT CONTRACTING

Phone: 920-490-6900 or toll free 888-711-1444
Fax: 920-490-6923
Team Email: GBNetworkDevelopmentDept@wpsic.com

Call the Network Management for:

  • Provider additions, terminations, & changes
  • Fee schedule questions
  • Assistance with provider issues
  • Provider directory/website listings

Plan Development Contracting:

Phone: 920-490-6325
Fax: 920-490-6944

Call the Plan Development for:

  • Contractual questions

PROVIDER APPEALS

Mailing Address
Provider Relations
P.O. Box 11625
Green Bay, WI 54307-1625

Fax: 920-490-6923
Email: Provider.Appeals@wpsic.com